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FAQs and help


How can I place an order?

By following these simple steps you can make the purchase you need on the IGROPAR website:

  1. Select the product. To find the product you need, you have two different ways at your disposal. On the one hand, you can use our search engine located at the top, where you must type the name of the product you are looking for, or browse the categories you will find on the left margin.
  2. Go to the product page, where you will find all the necessary information: detailed product information, price and delivery time.
  3. Indicate the number of units you need in the selector and click on add to cart. You have two options:
    • You can continue browsing IGROPAR and add more products to the cart by clicking continue shopping.
    • Confirm your order by clicking checkout.
  4. Once you have selected the products you have three options:
    • If you are already a customer, log in with your username and password.
    • Buy as a guest user: if you choose this option your data will not be registered.
    • If you are new, welcome. You only have to fill in the form following the instructions that appear on the screen, and once you have finished, click on the "accept" button. Registration is direct and free of charge.
  5. After registration, you will receive a confirmation email.
  6. Choose your preferred method of payment: Visa/Mastercard, bank transfer or bank deposito.
  7. Click on confirm. At the end of the process you will receive an email with your order number. You can also place orders by telephone on +34 96 101 77 77 during office hours from 9am to 6pm from Monday to Thursday and from 9am to 2pm on Fridays or by WhatsApp on +34 644386871. If it is more convenient for you, you can place your order by email by writing to with details of the products you want to buy.

Can I shop at IGROPAR without registering?

Yes, you can place your order as a guest user. We only need you to indicate your details and delivery address to place the order, remember that with this option your details will not be registered for future purchases.

Do I have the information I need in my account?

Yes, you have access to the history and details of your orders, you can download your invoices, modify your personal details and delivery addresses at any time.

Which are the delivery times?

The delivery time for orders of products in stock ordered before 2PM is:

  • Mainland Spain: 24-48 hours
  • Balearic Islands: 1-3 days
  • Canary Islands: 1-7 days
  • Other EU countries: 1-7 days

For urgent shipments, please contact the IGROPAR team to find the best solution and ensure that the material reaches your clinic as soon as possible. These shipments may incur a surcharge over the standard 24-48 hour shipping rates. For more information, please consult the "Shipping, delivery times and processing costs" section of the "Conditions of Purchase"

Does IGROPAR deliver to premises other than street level?

IGROPAR deliveries are made at street level. We have an additional service for the delivery of large volume goods to the door of your home or business. Contact us and we will give you details of the conditions.

What is the minimum order amount and is there no charge?

At IGROPAR there is no minimum order quantity. The processing costs for standard delivery are:

  • Valencian Community: free shipping on orders over 50€ (excluding VAT). If your order does not exceed 50€, 4.50 € + VAT will be added for processing costs (preparation, handling, administration).
  • Spain (Peninsula) and Portugal: free shipping on orders over 150€ (excluding VAT). If your order does not exceed €150, a handling fee of €9.00 + VAT will be added (preparation, handling, administration).
  • Balearic Islands: free shipping on orders over 200€ (excluding VAT). If your order does not exceed €200, an additional €18.90 + VAT will be added for processing costs (preparation, handling, administration).
  • Canary Islands, Ceuta and Melilla: processing and shipping costs will be borne by the customer, with a flat rate of 55 € which will be included in the invoice.
  • Other EU countries: Handling and shipping costs will depend on the country, weight and volume. The customer will be informed upon acceptance of the quotation.

For more information, please refer to the "Shipping, delivery times, handling costs" section of the "Terms and Conditions of Purchase".

What payment methods are available?

Payment for products purchased from IGROPAR can be made by:

  • Credit or debit card (only through the web).
  • Bank transfer.
  • Direct debit.
  • PayPal (only through the web).
  • Bizum (coming soon).

For more information, please refer to the "Shipping, delivery times, handling costs" section of the "Terms and Conditions of Purchase".

How can I know the delivery time of a product?

On the IGROPAR website, each product sheet indicates the approximate delivery time.

What do I do if I have doubts about which product to choose? Does IGROPAR have a personalised telephone service?

Our Technical Department will be happy to answer any questions and advise you on your needs during office hours, from 9am to 6pm Monday to Thursday and from 9am to 2pm on Fridays, through:

What is the deadline for returning a product?

This will depend on the reason for the return. As a general rule, at the time of delivery by the carrier, if you detect any lack of conformity or that the goods are visibly damaged, you must state this fact on the carrier's delivery note and notify IGROPAR within 24 hours of receipt of the order.

For all other cases, please consult the "Right of withdrawal" section of the "Conditions of Purchase".

What is the warranty period?

IGROPAR recognises a period of two 2 years for consumers and a period of 1 year for professionals and freelancers, starting from the moment of delivery.

You can find more information in the "Guarantee" section of "Conditions of Purchase".

If I have forgotten my password, how can I reset it?

Next to the login field of your account you will find the option "Forgot your password? When you click on it, you will be asked for the e-mail address you used to register on our website. Once sent, you will receive an e-mail with instructions on how to change your password.

How can I be informed about IGROPAR discounts and promotions, and new blog posts?

To be fully informed of any offer, as well as new blog posts, you must be subscribed to the Newsletter through the web or send an email to indicating that you wish to receive information about the promotions that we send weekly.

How can I confirm if my order has been received correctly?

You should automatically receive an email with the confirmation of the order. Even so, if you have any questions you can call us (+34 96 101 77 77) or write us on Whatsapp (+34 644 38 68 68 71) or email ( and we will confirm receipt of the order as soon as possible..

Can I buy through my company?

Yes, both companies and freelancers or other business entities. In addition, professionals have an exclusive price in IGROPAR which they can access after registering on the website.


What is the status of my order?

If you log in to your account, under "Order History" you can check the status of any order you have placed.

How can I modify an order I have placed? Can I cancel my order?

If your order has not been sent, you can modify or cancel your order by sending us an email to or calling us on +34 96 101 77 77 during office hours, from 9 am to 3 pm Monday to Thursday and from 9 am to 2 pm on Fridays. If your order has already been sent, call us and we will look for the best option.

Can I arrange a delivery time with the carrier?

Yes, when placing your order, please indicate this in the comments section and, as far as possible, the courier company will try to comply with the time indicated. This option is only valid if you have provided us with a contact telephone number.

How can I get my invoice?

As soon as the order has been shipped, you can download it in your account under "Order History". If you have any problems or would prefer us to email it to you, please email us at

What is the deadline for amending or requesting invoices?

Changes can only be made within the current month in which the order was placed.

Payment error - What do I have to do?

In case you detect any error in the payment method, call us and we will solve the problem. In these cases, the telephone is the quickest way.


Do I have to check my order when I receive it?

Yes, it is important that you check it during delivery and in turn reflect in writing to the carrier any lack of conformity or damage that you observe in the goods, detailing in the delivery note of the carrier itself the damage observed. Subsequently, you must notify within 24 hours of receipt of the order. Only within this period can we make the appropriate claims to the courier company.

If I have a problem with a product, what should I do?

You must inform us in writing to our Technical Department. Send us an email to indicating the order reference and the problem detected. We will contact you within 24-48 hours.

Right of withdrawal

You have the right to withdraw from the purchased product within 14 calendar days without giving any reason. The withdrawal period will expire 14 calendar days after the day on which you or a third party indicated by you, other than the carrier, acquired the material possession of the goods.

To exercise the right of withdrawal, you must notify us at the following e-mail address of your decision to withdraw from the contract by means of an unequivocal statement:


You may use the model withdrawal form below. However, its use is not compulsory.

  • I hereby inform you that I withdraw from my contract for the purchase of the following good ... because (reason) ...
  • Ordered on / received on ...
  • Name of consumer and user ...
  • Address of the consumer and user ...
  • Signature of the consumer and user (only if this form is submitted on paper)
  • Date

In order to comply with the withdrawal period, it is sufficient that the communication concerning your exercise of this right is sent before the expiry of the withdrawal period.

Consequences of withdrawal

In the event of withdrawal by you, we will refund the total amount paid (provided that you have reached the minimum order quantity). Otherwise, you will be refunded the full amount of your order except for the delivery costs) without delay and in any case no later than 14 calendar days from the date on which we are informed of your decision to withdraw from the purchased product. We will preferably use bank transfer for reimbursement, unless you have expressly agreed otherwise; in any case, you will not incur any costs as a result of the reimbursement. We may also withhold reimbursement until we have received and checked the condition of the goods.

You must return or deliver the goods directly to us at:

  • Address: C/ Jaume I nº 30, Pol. Ind. Bovalar, (46970) Alaquàs (Valencia - Spain)

As soon as possible after informing the company of the withdrawal. In any case, at the latest within 14 calendar days from the date on which you inform us of your decision to withdraw from the contract. The deadline shall be deemed to have been met if you return the goods before this period has expired. You shall bear the direct cost of returning the goods.

Exceptions to the right of withdrawal

The right of withdrawal shall not apply to contracts relating to:

a) The supply of goods made to the specifications of the consumer and user or clearly personalised.

b) The supply of goods which are likely to deteriorate or expire rapidly.

c) The supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.

d) The supply of sealed audio or video recordings or sealed software which have been unsealed by the consumer and user after delivery.

If I receive a product that is not what I ordered, what do I do? How do I exchange one product for another or return it?

If the IGROPAR team sends you an incorrect reference or the product does not comply with the description provided on the website, we will collect and send you the correct product as soon as possible. Always assuming the transport costs. If the product is out of stock, we will refund the full amount of the product. To process this incident send an email to with the subject: RETURN ERROR ORDER No. ****.

How can I contact the after-sales service?

IGROPAR recognises a period of two 2 years for consumers and a period of 1 year for professionals and freelancers, starting from the moment of delivery.

You can find more information in the "Guarantee" section of "Conditions of Purchase"

Do you have any other questions?

Do not hesitate to contact us and we will help you.

Here's how to do it. Choose the most convenient option for you:



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